Return and Exchange Policy

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Return and Exchange Policy

In order to return your Johnny K Sports purchase, please make sure your return meets the following criteria.

1)      The product must be unworn, unwashed with original tags still attached.

2)      The product must be returned within 30 days from delivery for a refund and or exchange.

3)      All clearance items are final and no refunds or exchanges will be issued.

 

*Please note that product failing to meet these criteria will not be returned.

 

Instructions for Returning Merchandise

1)      Please send an email to john@fourthlinehockey.ca or call our store (519)-364-3927 to receive RMA (Return Merchandise Authorization) #.

2)      Fill out the order # above and check the appropriate box. (Order # you received in the confirmation email after making your purchase)

3)      Pack and return the merchandise back in the original box and include this form with the required information filled out

4)      For Canadian Residents follow the link, use the RMA # given and fill out the appropriate information through Canada post.

5)       U.S. customers pay for return shipping on their end and we will include a $20 credit on the return for the shipping.

6)      Once completing the section print out the label and tape it onto the outside of the box.

7)      Drop the box off at the post office

 

Returns

 

Returns made to Johnny K Sports may take upwards of 1-2 weeks once you have mailed your package. Once processed, a credit will be issued for the amount of your original purchase back onto the original method of payment. You will receive a notification email with the credit refund and may take up to 48 hours for the transaction to show on your credit statement.

Exchanges

 

*Please note that exchanges are subject to stock availability.